Andy Wilson Director

Andy Wilson Director

Westlife

In 2000 Westlife featured on 4 No 1 hit songs, some things are best left in the past. For 2 people however it was the first time they would meet. Since then their paths have crossed many times, even working alongside each other for 10 years.

 

In 2013 Simon Lundy set up Spot On Solutions with the aim of producing high quality artwork and print for brand owners, designers and digital agencies who did not have the correct print skillset. The company has grown over the last 4 years and diversified into other areas such as design, signage and more recently CGI.

 

In 2016, 3 years to the day after Simon left employment (coincidentally) Andy Wilson made the break to become a freelance artworker. Andy worked for several agencies and by chance the two paths crossed again (Sainsbury’s of all places). Spot On used Andy’s services on a few major projects and the working relationship once again grew.

 

Andy Wilson has today bought 50% of Spot On Solutions and sits on the board as an equal partner. The investment he has made is going to be used to further expand the company with the acquisition of new software and equipment.

 

Spot On solutions continues to deliver the highest quality design, artwork and printed collateral, from stationery to 70 square meter graphic installations.

Customer Satisfaction

Customer Satisfaction

 

Recommend a friend

 

 

 

 

 

 

 

We take customer satisfaction seriously and after our measure what you manage & manage what you measure blog we thought we had better practice what we preach. So as it’s the end of another busy year we decided to ask our partner clients just how well we’ve done. We used survey monkey and an accredited set of questions to make our customer satisfaction survey official. The survey was sent to every client we have worked with to date and we received a credible 60% response rate (well it was Christmas after all).

 

The results blew us away, so we’ll summarise below:-

Overall, how satisfied or dissatisfied are you with our company?

Satisfied = 100%

Which of the following words would you use to describe our products?

Reliable = 83.33%

High quality = 91.67%

Useful = 25.00%

Unique = 8.33%

Good value for money = 75.00%

How well do our products meet your needs?

Extremely well = 75.00%

Very well = 25.00%

How would you rate the quality of our products?

Very high quality = 66.67%

High quality = 33.33%

How would you rate the value for money of our products?

Excellent = 58.33%

Above average = 33.33%

Average = 8.33%

How responsive have we been to your questions or concerns about our products?

Extremely responsive = 50.00%

Very responsive = 41.67%

Not applicable = 8.33%

How long have you been a customer of our company?

This is my first purchase = 16.67%

Less than six months = 16.67%

Six months to a year = 8.33%

1 - 2 years = 41.67%

3 or more years = 16.67%

How likely are you to purchase any of our products again?

Extremely likely = 58.33%

Very likely = 41.67%

How likely is it that you would recommend this company to a friend or colleague?

Promoters = 100%

 

We take this data very seriously and will be using it to improve in identified areas, the 40% of clients who did not respond is our first priority, what are their feelings? Were they just too busy to respond? In truth, we’ve already started this process, demonstrating we do practice what we preach.

To us the fact that 100% of our clients are satisfied and would recommend us to others makes the job worthwhile and encouragement that we are delivering what we promise “For great value & good honest values, we’re Spot On”. Customer satisfaction for 2015 was good, 2016 will be better!

Spot On is ONE

1_Candle   Spot On is ONE

A year in numbers

We have had a great first year and managed to exceed our business plan, so we thought we would share some stats and thoughts with you, the ones we can talk about anyway. We do lots of white label consulting and production for brand owners and agencies who would rather us work anonymously (we’re cool with this) allowing them to have expert advice and production on tap without appearing to outsource.

Zero

This is what we started with zero, nothing, nowt. It’s a million miles from where we are today but it’s a great reference point, we started with no money and no clients.

Fourteen

We had not one client when we started trading on second September Twenty Thirteen, we now have fourteen loyal clients we call partners.

Forty Four

We have worked with our partners on many different projects (see below) but we have produced a very diverse range of collateral for forty four different brands, from many different sectors.

One Hundred and Fifty Two

The number of pieces of collateral we have produced for our partners, most of these are offline but we also produce online collateral.

Two Hundred and Thirty Two

We still use Direct Marketing (Snail Mail) and have had great success with it, so much so we have sent out two hundred and thirty two bespoke pieces of DM to targeted recipients.

Three Hundred and Eighty

The number of companies (partners) in our Customer Relationship Management system (CRM system) these are all possible clients, suppliers or both. We have spoken to all of them in one way or another.

Six Hundred and Forty Six

The number of contacts working for the partners in our CRM, they all know our name and #SpotOn catchphrase.

Nine Hundred and Ninety Two

The approximate number of teas consumed in the first year, working on days in the office leaving half cups, late nights and the rest.

One Thousand Four Hundred and Seventy Two

In this day of digital revolution we use the internet to contact partners, either email or Skype etc. However we do believe in getting out there and seeing clients face to face, we prefer it, so as well as the numerous rail journeys we have clocked up one thousand four hundred and seventy two mile in the car going to meetings, not including the local short trips. We even hit the shoe leather if it’s really local.

Five Thousand One Hundred and Ninety Seven

The distance in miles to our furthest partner, they are in the Seychelles, obviously we would love to go and see them but have to work online to communicate, for now anyway.

 

So as you can see we have had a great first year, thanks to all our clients and suppliers who have made this a FANTASTIC journey so far. We hope you will join us in celebrating this achievement and join us in looking forward to many more BIG numbers in our future.

The Spot On team.

4H-UK Partnership

Logo_4H_K3

Spot On approached to partner with 4H-UK

Most people will agree it’s always good to work with people you know and trust, building a true partnership, not just a client supplier relationship. So when Spot On were approached to partner with 4H-UK,  working with people who already had that trust and respect, it was a no brainer.

4H-UK

4H-UK is the shared vision of two market leading companies with a common goal in providing excellence in brand management solutions, marketing IT solutions and associated creative & pre-media services for the UK & Ireland cross-media communications world.

The group has bases and installations in Europe, Asia and America, providing a comprehensive menu of services and a wealth of experience as brand management integrators.

The senior partners have shared a journey, serving common clients and markets, creating an industry identity and reputation, synonymous with delivering durable bespoke solutions, which are constructed to the highest quality standards and industry excellence.

The mutual journey enabled the evolution of a common business strategy for 4H-UK, encompassing the skill sets of numerous subject matter experts across the operational and development teams, who have delivered joint projects to blue chip clients in the UK, Europe and the USA.

In providing this end-to-end solution approach for their clients marketing and media ecosystems, they operate with the goal of delivering true and effective value to their customers, through their applications and services which are innovative and inspirational in their approach.

Spot On Solutions are now helping to establish this fantastic offering and giving input and insight into the industry, especially packaging (their core strength), helping 4H-UK deliver the perfect bespoke package to each individual client. Spot On believe this is not the beginning but a continuation of a strong partnership, with a trusted organisation.

Reuse Reduce Recycle or Rethink

reduce

Reuse Reduce Recycle or Rethink

Below is just a quick introduction to the topic with some very basic observations. This is a difficult subject and very emotive for many people, for heaps of very different reasons. I am going to try and speak from a neutral point of view unless I say otherwise, it’s difficult though.

 

Reuse

Ok we have all jumped on the bandwagon about being environmentally friendly but out parents and our parents parents were doing it years before we even started banging the drum. Milk used to come in bottles, bottles that were collected and reused. So was pop and beer and loads of other consumer goods. We have got so engrossed in speed and convenience that we have lost site of being able to reuse packaging, especially for its original purpose. I visited http://www.recycling-guide.org.uk/ for a little inspiration and found the reuse section quite disturbing with only the good old carrier bag getting reused for its original purpose.

That said there are brand owners and retailers who are working together on things such as POP (Point of Purchase) packaging that is reusable. A good example is coke who supply bottles on pallets that have interleaf stacking trays made of plastic that are returned to coke for reuse, simple. In my opinion designers need to work closely with supply chain and marketing to restart the business to consumer (B2C) reuse of packaging with an easy reference being the not too distant past. After all in France you can take an empty bottle and get it filled with wine, isn’t that a simple enough approach, OK may be too simplistic but you get the idea.

 

Reduce

This is seen as a quick win, adopted my many governments and enforced on Brand Owners and Retailers. I can see the point in this and it is very simple, reduce the weight and you reduce the CO2 footprint of the transport logistics and all is well in the world. Well perhaps NOT. I did a piece of work for a multinational retailer based in the UK who have bought into the whole reduction and are doing more than necessary to reduce packaging. I was disappointed (understatement) to hear they wanted reduction at ANY cost, never mind the packaging goes from 100% recyclable to 0% as long as it weighs less. Now I am all for reducing superfluous secondary and tertiary packaging or making the over-elaborate box simpler but if you start with something that is 50% recyclable you should end up with something that is lighter and at least 50% recyclable if not greater.

I shall just point out the flaw in this approach and put a hand grenade into the government’s legislation. A paper bag weighs more than a plastic bag, so why tax plastic bags?

Reduction is therefore a good thing and the easiest solution to enforce and gain results from but should not be taken in isolation, CO2 impact, recyclability, supply chain any being fit for purpose surly have to come into the equation as well.

 

Recycle

The answer is surly dead easy then, make everything 100% recyclable and the job is done, NO.

OK so may be not job done, we have to think about the situation very carefully. Can the packaging even be made to be 100% recyclable? What are the environmental impacts upstream, does the recycle process use loads of power? What are the environmental impacts downstream, is the raw material from an unsustainable source? Is there a reduction in packaging weight, do you need twice as many trucks to move the same amount of product? Can it be recycled everywhere, does it need to go to one specialised plant in the UK?

The list goes on and on but does show you that we have to think of the bigger picture rather than just try make everything 100% recyclable without thinking.

We have to agree that recycling is one of the ways forward, make a product from a source that is sustainable and make it so can be recycled in as many locations as possible, or that supply chain can easily handle its movement.

I was always a little dismissive about why Brand Owners were doing very little about recycling until an encounter with Nick Brown, Associate Director for Recycling, Coca-Cola Enterprises Ltd. He spoke about customer engagement and education and about hitting the right note with the different users of the supply chain. He opened my eyes to the complexity of waste stream management and contamination, I’d always had a simplistic approach. The point is if Coca-Cola can bang the drum and get consumers and councils to buy into the whole recycle movement why are we putting up with others doing less or nothing.

 

Alternatives

I was at a function recently talking passionately about the whole reuse, recycle and reduce issue and a fantastic gentleman came up and said “there is another way”, so just for Barry Twigg, Chief Executive at National Flexible, here are his thoughts.

In the flexable market we have a great amount of none recyclable or contaminated waste (recyclable material mixed with none recyclable or of a different recycle types) that just goes to landfill, this can be used to fuel power stations. Surly it’s more efficient to use this waste as a fuel in the UK than to ship it offshore where it currently goes. I agree with Barry we must look at the alternatives and perhaps start using waste as fuel!

Conclusion

One size does not and will never fit ALL

We need to look at the whole supply chain and come up with solutions that work for individual products, soap powder will be different from milk.

We need to collaborate and share information for the good of the cause, designers, manufacturers and brand owners.

One link in the supply chain cannot effect a change without the buy in of the rest of the chain.

Individuals can and should push for a change, don’t settle for the norm.

If you always do what you’ve always done, you’ll always get what you’ve always got.

Education of everyone from business to consumers about the alternatives and process will improve the rate of change.

 

 

Blog quarter 1 2014

Quarter 1

It’s been a while since we last posted a blog and quite a lot has happened. We have had loads of great feedback from our website, so big thanks to Paul at Visual Chemistry for a great initial build and seamless handover. We have also seen success in our specialisations:-

Consulting for packaging

Catalogue production

Packaging production

 

We have also seen a slight change in direction helping SME in other areas, all with the common theme of “Collateral” both analogue and digital. This makes the life of the SME so much easier as they have one point of contact delivering everything they require, achieving our goal as Project Managers.

 

Providing these services has seen us partnering several companies, some new relationships and some old (2001), we seem to keep saying “It’s a small world” because we either know them or someone they have worked with. One such partnership is Martin Mann I.T. a long established friendship allows us to work together comfortably delivering bespoke solutions to SME from a wide gamut of services, who’d have thought such segments as insurance services would be requesting our services?

 

We have moved forward just enough to have a past we can be proud of but we are firmly looking forward to new challenges and opportunities.

 

"I like the dreams of the future better than the history of the past."

Thomas Jefferson

Website Launch

spot_on_logo#SpotOn news everyone, our new website is now up. Check it out at www.spoton.org.uk New content all the time so keep watching.

Welcome to Spot On!

A big welcome to the new site. Check out the services we offer and get in touch for a chat.